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If you have placed an order (within the Netherlands) on working days before 22:00, you will receive your underwear at home the next day. For orders to countries within Europe, shipping usually takes 2 – 5 days, depending on your exact location. For orders outside Europe, delivery time is influenced by both border control and your exact location. You will always receive a track and trace link.
Something wrong? Make always sure to always fill out the correct address, and keep it up to date. Otherwise, let us know.
Unfortunately not, we offer a worldwide service together with local partners. It depends on their courier when your order is delivered.
Shipping charges are dependent on your exact location. Shipping within the NL is always free, as well as shipping to Belgium, Luxembourg and Germany.
Shipping is also free of charge when ordering above a certain amount:
Yes, all packages sent by Ynside have a Track & Trace code. You will receive an email with your code.
All countries are charged with VAT, except for Switzerland. The Swiss added tax will be invoiced to you by the carrier upon receipt of the goods together with the customs clearance costs and any customs duties. The Swiss VAT is calculated based on the taxable value of the goods. The taxable value of the goods is made up of the cost of the goods, shipping costs, customs clearance costs and any customs duties. For administrative reasons, tax amounts up to CHF 5 are not charged. You can find more information on the customs clearance costs of Swiss Post here
Yes. Apart from certain accessories (such sewing thread or elastics) our products are all made out of organic yarns or organic certified fabrics. Here you can read why we think this is important.
Silk is a very joyful, strong, but delicate fabric. To prolong its beauty, handle with care like you would with your hair.
Due to hygiene reasons underwear unfortunately cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to the return the items back to store for a full refund.
Kindly check your correct size with the size chart presented. If there is any doubt about the right size, please let us know and we would love to help out.
You can pay with Paypal, iDeal, Credit card and Klarna (post-pay method).
Paypal: trusted Paypal environment
iDEAL: secured payment within your personal bankaccount
Creditcard: will be charged directly from your credit card
Klarna post-pay: payment is reserved with Klarna, and charged after product is delivered